Welcome to Arciz Hypermarket ("All That You Need"). By accessing our website, browsing promotional flyers, placing grocery orders, or visiting our physical retail branches across Dubai, the United Arab Emirates, and the GCC, you agree to comply with and be bound by the following Terms and Conditions.
These terms govern all customer interactions with Arciz Hypermarket, encompassing in-store shopping, digital platforms, home delivery services, and customer loyalty memberships. If you do not accept these terms, please refrain from using our services.
Arciz Hypermarket takes immense pride in offering transparent everyday low pricing and fresh quality across thousands of items in groceries, butchery, seafood, dairy, electronics, home decor, and fashion.
We regularly release bi-weekly promotional flyers, weekend super deals, festive discounts (Ramadan, Eid, National Day, Back-to-School), and bundle savings.
Promotional pricing is strictly valid within the designated promotion dates highlighted on the official Arciz flyer or catalogue and applies strictly while stocks last. Arciz Hypermarket reserves the right to limit purchase quantities per customer on deeply discounted promotional staples to ensure fair availability for all families.
To ensure seamless customer convenience, Arciz Hypermarket accepts a wide array of reliable and certified payment options:
All electronic card transactions are encrypted with industry-standard TLS protocols. Arciz Hypermarket does not store complete customer card PIN numbers or security CVV credentials on its servers.
For customers utilizing Arciz doorstep home delivery services:
We stand behind the quality of every product sold across Arciz Hypermarket. Our returns and refunds policy operates in compliance with UAE Consumer Protection directives:
| Category | Eligible Period | Return Conditions |
|---|---|---|
| General Packaged Groceries | Within 7 Days | Unopened, original packaging, valid purchase invoice. |
| Fresh Food / Dairy / Chilled | Within 24 Hours | Immediate inspection required; defective or damaged items replaced. |
| Electronics & Small Appliances | Within 14 Days | Unused, all box accessories intact; covered by authorized brand warranty. |
| Innerwear & Personal Care | Non-Returnable | Strict hygiene regulations apply. |
Approved refunds are processed via the original method of payment (cash refunds at customer service desk, or credit/debit card refunds processed within 7 to 14 working days according to issuing bank policies).
Arciz Hypermarket strictly adheres to the provisions of UAE Federal Law No. (15) of 2020 on Consumer Protection and the regulatory directives established by the Ministry of Economy and the Department of Economy and Tourism (DET), Dubai.
Nothing in these Terms and Conditions shall diminish or restrict statutory consumer rights granted to shoppers under applicable UAE federal legislation. Any disputes arising in connection with hypermarket purchases shall be resolved under the jurisdiction of Dubai Courts.
Customer contact numbers, delivery addresses, and purchasing records collected through retail loyalty points or home delivery orders are maintained under strict confidentiality in compliance with the UAE Personal Data Protection Law. Arciz Hypermarket will never sell, lease, or share personal customer information with unauthorized third-party marketing brokers.
For any inquiries regarding store locations, product availability, bulk grocery inquiries, or feedback regarding your shopping experience, please get in touch with our team: